Complaints and grievances
If we let you down, tell us. A partner reads every complaint.
How we handle it
- Within 2 working days: a partner calls you and gives you a reference number.
- Within 7 days: we aim to resolve it, or explain what is pending.
- Not satisfied? It is escalated to the senior partner.
- Insurance company issues: we help you approach the insurer's grievance cell, IRDAI's Bima Bharosa portal or the Insurance Ombudsman.